Network Solutions Sucks.
I’ve been working IT for over 10 years now, way back before Network Solutions was the behemoth it is today.
Recently I’ve been working for a $500 million dollar company handling their Interactive Marketing, and dealing with the Hell called Network Solutions.
I believe all things in life should get three strikes. Here are Network Solutions.
1) Incompetent, unavailable, incomprehensible support. The majority of Network Solutions support is handled in India. Unfortunately, instead of the high caliber work they opted for the cheapest solution which involves thick accents (I’m Asian with an Indian best friend… even I can’t understand it) and inflexible phone scripts. My average wait time was 2 hours before reaching a rep, two of which hung up on me and none of whom resolved the 8 different issues / occasions I called.
2) Price. Network Solutions prices (between $20-$35 for a “Gold” member) are ridiculous. GoDaddy.com is at $9.95/domain for an average user, or down to $7 for the level we’re at. What’s the extra money for? They’re definitely not spending on their support.
3) Ease of Use. I spent an hour looking for how to find my domains, and well over 4 transferring them. Transferring from other registrars is fairly easy, but transferring from Network Solutions is brain damage. Not only that, but Network Solutions CHARGES $25 to transfer TO THEM!! Compare that to the $7 at GoDaddy with US based, English speaking support.
I’m not the only one with Network Solutions woes, nor will I be the last. But if you’re thinking of registering a domain, remember, Network Solutions Sucks!
Hi,
I work for Network Solutoons and I am reaching out to see if I can help. My Contact info is here http://solutionsarepower.com/contact-solutions-are-power-blog/
Shashi,
I appreciate the effort, but are you actually empowered to do anything about the support? The price? The reimbursement of the time, extra charges and effort I’ve suffered?
Reputation management is the first step (way to go, network solutions) but ultimately it needs to be beyond that.
I’d also like to point out that if you’re truly a representative of Network Solutions you may want to take the time and spell your companies name correctly (Solutoons? Is that a new cartoon?)
I’d imagine that you’re a consultant/outsourced to specifically respond to complaints. It’s an empty motion and the majority of us with a high school education see through it.